Frequently Asked Questions
We've listed the answers to the questions we're asked most frequently below, click on the question to go to the answer, if you have any further questions that are not shown below please drop us an email to support@silentstorage.co.uk
|
|
Why do I need SilentStorage.co.uk?
SilentStorage.co.uk gives you the power of the whole world's Internet and mobile phone networks to store, access, share and reach your information - no matter where you are.
Leaving your data at home or at the office isn't flexible. Taking your files around with you in your pocket or on your laptop leaves you prone to problems such as loss, theft or damage. These devices get stolen or mislaid every day.
SilentStorage offers storage which is always there and always available. You never lose a file with SilentStorage. And no file on SilentStorage is ever beyond your reach. So if you're tired of digital data being treated as disposable as a ballpoint pen and you'd like to keep it forever, SilentStorage can do that for you no problem.
Back to Top
|
How much storage space do I get?
This will vary on the package you sign choose, but we off a range on comprehensive packages to suit all possible requirments. Please browse our packages for full information
Back to Top
|
How secure are my files?
The platform takes all possible security measures to ensure the security of user data including 256-bit encryption, firewalling, and a partitioned network (the file servers are not publicly accessible). In addition, a permissions structure which requires specific permission to view a file is in place at SilentStorage to guard against software bugs.
The servers are hosted in a former gold bullion vault, so the file servers are physically safe as well as virtually safe.
Read more about how we look after your files.
Back to Top
|
Why am I redirected to www.silentstorage.net at login?
We utilise several serves for each part of our public domain and network platforms over a range of Geographic locations and have our www.silentstorage.net serves located on a seperate network to ensure your privacy and security of information is paramount inline with our business ethos.
Back to Top
|
Can people at Silent Storage or your partners see my files?
Files are not stored in a simple directory on a server, but distributed across storage servers using a proprietary platform. A file on a server has just a number, so it would not be possible to know what software to open that file with, or to differentiate your file from any other user's file without referring to the main database which holds this information.
The web interface does all this for you, but since we cannot login as you (because we don't store your password only a checksum of it) it would be a laborious job for anyone here to look at your files as it would be necessary to manually convert each one into it's id number, find which server that id is stored on, then retrieve it from the server and rename it.
Back to Top
|
How can you offer free storage?
We offer premium upgrades which you can purchase to increase the capacity and capabilities of our standard free account.
There is no obligation to purchase a premium upgrade, customers who don't want or need the premium services can continue to enjoy our service, free of charge.
Find out more about our plans & pricing.
Back to Top
|
Who owns SilentStorage.co.uk?
SilentStorage.co.uk is owned by the same people who run and own SilentHost.co.uk, so we have a great deal of experience with file storage and distribution.
You can find out more about us on our company information page or our parent company www.Silentweb.co.uk
Back to Top
|
What happens to my data if you guys disappear or go out of business?
We have no intention of disappearing and it's certainly not on the cards for the foreseeable future as we are a well funded stable company.
It's right to be cautious where your important data is concerned though which is why we recommend you install our PC client application which will keep a copy of your SilentStorage files on your PC - meaning you'll always have you own copy of your data incase we ever let you down.
Back to Top
|
How can I close my Silent Storage account?
If decide you no longer want your SilentStorage.co.uk account, you can close it from the My Account section. You will need to remove any files and data from your account before you can close it.
We'd be sorry to see you go, consider checking our help centre for solutions any problem you are having and remember that you can keep your free account open for as long as you want without penalty.
Back to Top
|
You mention mobile phones on your site, how do they work with SilentStorage.co.uk?
The Internet is changing and increasingly people like to access files on phones. When you access SilentStorage on your mobile phone, we automatically tune the stream of your multimedia files to match your particular phone's display.
Back to Top
|
Will use of the service count towards the usage limit on my broadband / internet connection?
If you upload or download to or from your online storage space using your broadband connection, the data transferred will count towards any transfer limit you have with your broadband package.
Back to Top
|
Is it possible to access my space via FTP?
All access to free accounts is through the comprehensive web based file manager. If you have upgraded to a premium account, you could install the PC client application which allows you to access your SilentStorage like a regular drive on your PC - so FTP access is not needed to use SilentStorage.co.uk.
We will shortly offer WebDAV access to premium accounts but we have no plans to support FTP.
Back to Top
|
How do I publish my files online with SilentStorage.co.uk?
Go to Link or Embed, then paste the link or embed code shown into your page or email. When you choose the Embed option, a media player is automatically embedded into the web page.
You can easily use SilentStorage with Facebook, MySpace, Yahoo 360, Xanga, Hi5, Friendster and Blogger. However If you looking for a more complete option for web hosting please take a look at our parent company www.silenthost.co.uk where we can offer full business and home packages from at little as £1.00/month.
Back to Top
|
How long do you keep my files for?
As long as you want - there is no limit.
If you don't use your free account for 90 days, we'll send you messages to check that you still want it, if you don't respond we will remove your files to maintain the performance our service. If you have upgraded to a premium account, we'll never remove your files regardless of whether you login.
Back to Top
|
